Designing best‑in‑class digital learning
creating interactive modules, animations, scenario‑based activities, video explainers and structured webinars that meet accessibility and quality standards.
Building blended pathways
advising on the right mix of digital, virtual, face‑to‑face and self‑led formats to meet learning needs and operational priorities.
Partnering with SMEs and operations
capturing knowledge, aligning content to service requirements and keeping materials current with process and system changes.
Uplifting team capability
sharing tools, methods and good practice so colleagues can confidently support, maintain and update digital learning assets.
Driving continuous improvement
reviewing existing solutions, streamlining where needed, applying learner feedback and analytics, and maintaining robust version control.
Supporting the full learning lifecycle
contributing to needs analysis and planning, integrating digital into programmes, and evidencing impact on performance.

Proven digital/instructional design experience with strong skills in authoring tools, multimedia production and content creation.
Learning science in practice
sound understanding of learning theory, learner‑centred design and modern, blended delivery approaches.
Clear translator of complexity
able to interpret operational processes and turn them into structured, engaging digital learning.
Confident collaborator and communicator
credible with SMEs and stakeholders; able to influence and build strong working relationships.
Analytical and improvement‑minded
comfortable using feedback, usage data and performance indicators to evaluate and refine solutions.
Coach at heart
keen to build capability in others (without formal line management), organised, and meticulous about version control and standards.

23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension
Life assurance
A cycle2work scheme
15 weeks’ fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Plenty more voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Digital Learning Specialist

Key skills