Schedule and publish content across key hospitality platforms (Instagram, Facebook, TikTok, Google Business, etc.)
Repurpose venue photos, event content, testimonials, and promotions into engaging short-form posts, stories, and reels
Execute the content calendar aligned with seasonal campaigns, events, menu launches, and promotions
Monitor platform analytics and provide weekly summaries on engagement, bookings, and promotional performance
Monitor comments and direct messages daily across all platforms
Respond to guest enquiries in line with brand tone of voice (warm, service-oriented, and sales-aware)
Escalate function enquiries, large bookings, and event leads to the Events or Sales Manager
Maintain response time SLAs (e.g., under 24 hours or faster for booking enquiries)
Monitor shared inboxes (events, reservations, general enquiries)
Respond to inbound booking and event enquiries using approved templates and pricing guides
Qualify function and group booking enquiries based on defined criteria (guest numbers, budget, event type, date availability)
Update CRM with enquiry details, booking status, and conversation notes

2.5+ years’ experience in social media management (execution-focused), ideally within hospitality, events, or retail
Experience responding to booking and event enquiries in a fast-paced service environment
Strong written communication skills with a warm, customer-focused tone
Familiarity with CRM systems (HubSpot, GoHighLevel, Zoho or similar booking/event CRM platforms)
Experience with social scheduling tools (Buffer, Later, Meta Business Suite, etc.)

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Social Media, Bookings Coordinator – Hospitality

Key skills