Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
Manage renewals: Proactively engage with customers to secure timely contract renewals.
Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

3-5 years of experience in account management within a B2B SaaS company.
Proven track record of driving renewals and upsell revenue
Excellent communication, negotiation, and relationship management skills.
Ability to analyze customer data to identify risks and opportunities.
Experience working with Salesforce and Stripe
Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Mid-Market Account Manager

Key skills