Home
Jobs
Saved
Resumes
Mid-Market Account Manager at Popl | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Mid-Market Account Manager
Popl
Remote
Website
LinkedIn
Mid-Market Account Manager
United States
Full Time
1 hour ago
$80,000 - $140,000 USD
No Visa Sponsorship
Apply Now
Key skills
SaaS
Salesforce
Project Management
Communication
Time Management
Negotiation
Customer Success
Account Management
About this role
Role Overview
Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
Manage renewals: Proactively engage with customers to secure timely contract renewals.
Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
Negotiate contracts: Ensure favorable terms while maintaining strong relationships.
Requirements
3-5 years of experience in account management within a B2B SaaS company.
Proven track record of driving renewals and upsell revenue
Excellent communication, negotiation, and relationship management skills.
Ability to analyze customer data to identify risks and opportunities.
Experience working with Salesforce and Stripe
Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
High adaptability and desire to operate in a fast-paced, ever-changing startup environment
Benefits
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$150 monthly wellness credit
Apply Now
Home
Jobs
Saved
Resumes