Meeting sales goals
Analysing available sales reports and data to determine the needs of the business, setting business strategies
Demonstrate sales leadership, playing an active role on the selling floor
Build and manage the client database, utilising to increase sales and customer contact
Resolve all customer problems and complaints quickly and effectively, assisting other team members where needed
Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.
Look after areas of risk management, including physical security, store cash controls, and inventory management
Deliver relevant team member training, i.e., POS systems
Conduct stock inventories as needed
Understand and execute cash control procedures including bank deposits, safe funds, petty cash
Implement merchandising directives and ensure execution of effective merchandising strategies
Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
Ensure the selling floor is always picture perfect and reflective of current visual direction

You’re experienced in a niche, luxury environment and pride yourself on excellent customer service
You’re results oriented and solutions driven
Your interpersonal skills are excellent, and you love building relationships
You can influence, negotiate and lead others to action
You’re resilient and persistent
You can embody our WHY: “Creating meaningful experiences to inspire human connections; Our Values connect with you: We have Restless Curiosity and Contagious Enthusiasm, and demonstrate Fairness and Respect. We are Consciously Sustainable and we are Shaping Tomorrow.
You’re passionate about our Brand and of course, our Fragrances!

Account Manager

Key skills