Deliver friendly, knowledgeable phone, email, and chat support to our customers
Guide customers through product features, troubleshooting, and best practices
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it

A knack for clear, confident, and friendly communication
Experience in customer support, technical support, or billing support
Strong multitasking and prioritization skills — you stay calm under pressure
Tech-savviness — you pick up new tools quickly and love helping others do the same
Availability to work Monday–Friday, 9:30am
6:00PM CDT

Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Fantastic culture with a very strong eNPS
we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development

Customer Support Representative

Key skills