Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features.
Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct management of most support tickets to the junior analyst and guiding the way on effective support processes.
Perform frequent data manipulation in the Salesforce Data Loader and in Excel.
Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide comprehensive support to stakeholders.
Manage small-to-medium size enhancement projects from requirements gathering through to ticket management in JIRA, to hands-on system configuration, to testing, to deployment using Gearset.

Extensive experience with user support and user acceptance testing, preferably for Salesforce.
Experience triaging and managing tickets in Jira or similar tools.
Comfort analyzing and manipulating data in Excel (intermediate level or equivalent experience).
Salesforce Administrator certification or equivalent background.
Interest in Advertising Sales, Finance Operations, or meta-search technology.
Strong attention to detail and the ability to work independently in a fast-moving environment.
Willingness to learn and adapt as processes change.

Bonus skills:

Experience with NetSuite, Google Ad Manager, DocuSign, Conga, Gearset or similar tools.
Exposure to Finance Operations or Ad Sales.
Advanced Salesforce experience or platform migration/change management experience.

Senior Salesforce Systems Analyst

Key skills