Community Manager

Role Overview

• Build and manage mpathic’s expert community, creating a welcoming, high-quality environment for discussion and collaboration.
• Design and execute engagement programs that keep experts active, learning, and connected across the lifecycle (pre-project, active, and alumni).
• Leverage our community platform (Docebo) to design and implement engagement loops, including incentives, recognition systems, and learning pathways.
• Track and optimize key community metrics (engagement, retention, referrals, participation).
• Continuously experiment with new formats and features to improve community health and activity.
• Moderate community conversations to ensure they are thoughtful, productive, and aligned with mpathic’s values.
• Develop content, prompts, and programming (e.g., discussions, AMAs, learning threads) that drive meaningful participation.
• Create systems that encourage referrals, peer-to-peer engagement, and organic community growth.
• Identify and cultivate a group of expert evangelists to help lead conversations, onboard new members, and strengthen community culture.
• Build strong relationships with top contributors and surface their insights back to internal teams.
• Work with Marketing team to plan in-person events for expert engagement and recruitment.
• Partner with Operations, Product and Research teams to ensure the community reflects current priorities and opportunities.
• Help communicate new projects, opportunities, and updates to the expert network.
• Gather feedback from the community to inform product, research, and go-to-market strategies.

Requirements

• 3+ years of experience in community management, customer engagement, or related roles.
• Experience building or managing communities of professionals, experts, or creators.
• Strong communication skills, with the ability to engage thoughtfully with highly specialized audiences.
• Experience moderating online communities and fostering positive, high-signal discussions.
• Familiarity with community platforms or learning systems.
• Comfort working in a fast-moving environment with evolving priorities.
• Strong organizational and program management skills.
• Interest in AI, behavioral science, and responsible technology.

Benefits

• 100% company-funded health, dental, and vision insurance
• 401k
• Well-being programs
• Flexible paid time off
• Mission-driven work solving AI Safety challenges