Senior Account Manager – Experiential & Live Events

Role Overview

• Serve as the day-to-day project lead across multiple workstreams, owning scope, timelines, deliverables, and overall forward progress.
• Proactively drive projects forward by defining next steps, assigning responsibilities, and holding internal teams accountable.
• Anticipate challenges, dependencies, and production considerations before they become issues, and propose clear solutions.
• Translate client goals into actionable plans for creative, production, and logistics teams.
• Maintain a strong understanding of the event production lifecycle, from concept through on-site execution and wrap.
• Ensure documentation, workflows and internal systems are consistently maintained at a high standard.
• Serve as the senior point of contact for clients, providing consistent updates and ensuring their needs are addressed promptly.
• Provide proactive strategic guidance beyond immediate project needs.
• Manage high-touch client relationships with professionalism, discretion, and urgency, responding effectively to time-sensitive requests and evolving priorities.
• Anticipate client needs and provide thoughtful guidance to help navigate complex decisions and deliverables.
• Build long-term trust to foster account stability and growth opportunities.
• Thoughtfully manage client hospitality, including curated gifts, birthdays, milestone recognition, hosted experiences, and personal touches that strengthen relationships beyond active projects and day-to-day deliverables.
• Coordinate client-facing details, including meeting F&B, parking, and executive-level accommodations, to ensure a polished, seamless experience at every interaction.
• Lead internal coordination across strategy, creative, production, and external partners.
• Run internal status meetings, set agendas, document decisions, and ensure alignment across teams.
• Act as the connective tissue between teams, ensuring clarity, accountability, and momentum.
• Escalate risks early and align with senior team members on mitigation strategies.
• Provide senior-level support for the execution of live events and moments, including on-site leadership when required.
• Ensure teams are prepared, timelines are met, and details are managed through show days and beyond.
• Act as a calm, solutions-focused presence in high-pressure live environments.
• Lead development of project budgets in partnership with production and finance teams.
• Oversee ongoing budget tracking, forecasting, reconciliation, and financial reporting.
• Monitor scope changes and manage addenda to protect profit margins.
• Provide regular updates on project expenses and inform senior team members of any potential budget deviations.
• Partner with the Account Director in resource allocation and scheduling.
• In collaboration with the Strategy Director, deliver clear and concise reporting on campaign performance, KPIs, and outcomes.
• Gather and synthesize client feedback to inform improvements and strengthen future work.
• Identify opportunities to improve processes, strengthen delivery models, and enhance account performance.
• Act as a strategic partner and operational extension to internal leadership.
• Prepare executive-ready materials, including presentations, briefing documents, agendas, and summaries for senior leadership meetings.
• Manage and streamline communications on behalf of senior stakeholders, ensuring consistency, accuracy, and timeliness.
• Anticipate the needs of executive stakeholders, proactively identifying gaps, risks, or opportunities and addressing them before escalation is required.
• Own meeting cadences for senior-level engagements, including setting agendas, capturing key decisions, and ensuring follow-through on action items.
• Maintain a high level of discretion and professionalism when handling sensitive information and executive interactions.
• Contribute to business development efforts, including proposal development, pitch materials, and opportunity tracking.

Requirements

• A genuine passion for client service and delivering excellence under pressure.
• Bachelor’s degree in Marketing, Communications, Business, Film/Video Production, or a related field.
• 6-8+ years of account management or production experience within an experiential marketing, events, advertising, or communications agency.
• Demonstrated experience supporting senior leaders or executive-level clients in demanding, deadline-driven environments.
• Proven ability to manage complex projects with multiple stakeholders and moving parts.
• Exceptional communication skills, with confidence in presenting to and interacting with high-level audiences.
• Strong organizational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure.
• Experience managing large-scale budgets across the full project lifecycle.
• Automotive industry experience is a plus.

Benefits

• Work with a state-of-the-art product and deliver it to exciting and innovative brands
• Learning and development opportunities that contribute to professional growth
• A fun, engaging work culture
• Be part of a mission-driven team that values curiosity, rigour, bravery & respect
• Opportunity to contribute to large-scale, high-impact projects from day one
• Comprehensive paid time off benefits
• Hybrid work model, where our team comes into the office a minimum of 3 days per week
• Generous parental leave
• Up to 4% safe harbor company 401k match
• Comprehensive, low-cost health benefits