Account/Project Manager

Role Overview

• Serve as the main point of contact for assigned clients
• Build strong relationships through consistent communication and follow-up
• Lead onboarding calls, monthly reporting calls, and ongoing client communication (Slack, email, meetings)
• Translate client goals into clear marketing priorities and action items
• Set expectations around timelines, deliverables, and results
• Work closely with SEO, PPC, and web teams to ensure strategies align with client goals
• Help prioritize work based on impact, timelines, and available resources
• Review deliverables before they reach the client to maintain quality standards
• Identify gaps, missed opportunities, or misalignment in campaigns
• Manage all active client projects inside ClickUp (or equivalent tools)
• Create, assign, and track tasks across internal teams
• Ensure deadlines are met, and work is progressing as planned
• Maintain clear visibility of project status across all accounts
• Proactively address delays, blockers, or resource issues
• Review performance data from tools like Google Analytics, GSC, CallRail, and ad platforms
• Help prepare and present monthly reports with clear takeaways
• Identify trends, wins, and areas for improvement
• Communicate results in a way clients understand
• Identify opportunities to expand services based on client needs
• Recommend additional strategies (SEO, PPC, CRO, etc.) when appropriate
• Maintain high client satisfaction and retention through proactive communication
• Address concerns quickly and professionally
• Help improve workflows, communication systems, and reporting processes
• Assist in building scalable systems for onboarding, reporting, and delivery
• Support documentation and standard operating procedures (SOPs)
• Assist with internal Fire Us Marketing initiatives when bandwidth allows
• Support leadership with reporting, process organization, and team coordination
• Any other duties as mutually agreed upon

Requirements

• 3–5+ years experience in account management, project management, or client services (agency experience preferred)
• Strong understanding of digital marketing (SEO, PPC, websites, analytics)
• Excellent communication and relationship management skills
• Strong organizational and time management skills
• Ability to manage multiple clients and projects at once
• Comfortable using tools like ClickUp, Slack, Google Workspace, and reporting platforms
• Ability to interpret data and communicate insights clearly
• Fluent in English and comfortable working with U.S.-based clients

Benefits

• Full-time remote role (approximately 40 hours per week)
• Availability during standard U.S. business hours (3pm-11pm SAST)