Account Manager

Role Overview

• Support the management of a portfolio of client accounts across the UK & Ireland
• Build and maintain strong working relationships with client stakeholders
• Act as a key point of contact for day-to-day account activities
• Support account reviews and ensure ongoing client satisfaction
• Identify opportunities for account expansion, including upsell and cross-sell initiatives
• Support the development of account plans in collaboration with senior sales stakeholders
• Contribute to proposals and commercial discussions as required
• Partner closely with the VP of UK & Ireland and Sales Directors to support account strategy and execution
• Participate in senior stakeholder meetings and networking events in Dublin, with a focus on nurturing relationships and identifying new opportunities
• Work closely with Pre-Sales, Product, Delivery, and Support teams to ensure strong client outcomes
• Assist in managing renewals and supporting commercial discussions
• Track account activity and ensure follow-up on key actions
• Maintain accurate account information and reporting

Requirements

• 2–5 years’ experience in an Account Management, Customer Success, or Sales Support role within a technology or SaaS environment
• Experience working with clients in a B2B environment
• Exposure to managing or supporting client accounts is essential
• Strong organisational skills and ability to manage multiple priorities
• Experience working in a collaborative, cross-functional environment
• Interest in technology, identity, or security solutions is advantageous

Benefits

• Competitive salary and bonus structure
• Direct exposure to senior leadership and key client stakeholders
• Opportunity to develop commercial and strategic skills in a high-impact role
• Collaborative and dynamic team environment
• Career progression opportunities within a growing organisation