Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.

12+ years of experience in enterprise data management or data platforms
Prior experience as a Solution Architect in a data platform or data management company strongly preferred
Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired
Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)

Technical Account Manager – Data Observability Cloud

Key skills