Customer Operations Coordinator

Role Overview

• CONTROL CASES – Every customer case, from contract signing to final invoice, has a clear status, a next action and an owner.
• COORDINATE APPOINTMENTS – You coordinate on-site appointments with customers, schedule installations with subcontractors and manage handover walkthroughs after completion.
• LEAD CUSTOMERS AND PARTNERS – Welcome calls, defect resolution, payment collection, coordination with subcontractors and sales.
• HOLD INTERNAL TEAMS ACCOUNTABLE – Salespeople not updating the CRM? You follow up and enforce updates.
• KEEP DATA CLEAN – CRM and project management tools are kept up to date on a daily basis.
• RESOLVE OUTSTANDING ITEMS – You investigate why customers aren’t paying, resolve defects, collect payments and document every step.
• ESCALATE APPROPRIATELY – Not minimizing escalations, but escalating correctly when needed.

Requirements

• PRECISE MANAGEMENT – You have simultaneously managed 20+ open cases with multiple stakeholders, deadlines and escalation needs.
• ASSERTIVE COMMUNICATION – You conduct difficult conversations with purpose and clarity.
• INTERNAL ENFORCEMENT – You get colleagues and service providers to keep their commitments.
• PROACTIVE FOLLOW-UP – Nothing slips through; you follow up independently and reliably.
• ACTIVE TOOL USAGE – You use CRM and project management tools actively to steer your work, not just for documentation.

Benefits

• CLEAR RESPONSIBILITY – You are fully accountable for your cases. You decide what happens next and keep the process on track.
• DIRECT COLLABORATION – You work directly with project management and the executive team. Decisions are made quickly without long approval loops.
• TRANSPARENT METRICS – You are evaluated on clear, measurable outcomes, not subjective impressions. You always know where you stand.
• LOW BUREAUCRACY – You work in an environment with short decision paths. Things get decided and implemented rather than endlessly discussed.
• PERFORMANCE-DRIVEN GROWTH – If you consistently deliver strong results, your area of responsibility will grow. No fixed career steps, but real development through performance.