Ensure the execution of the store operational model, maintaining service standards, processes and commercial guidelines.
Monitor and act on key performance indicators: Revenue, Margin, Units per Transaction (UPT), Average Ticket, Conversion, Inventory Turnover and Stock Coverage, CRM, Productivity, Employee Turnover.
Perform daily performance reviews, defining and tracking corrective action plans.
Plan and execute the sales cycle (weekly and monthly) using PDCA: Scenario analysis, definition of levers, execution, and monitoring of results.
Develop and lead store teams, ensuring: technical and behavioral training, performance management, engagement and a results-driven culture, and talent retention.
Conduct frequent store visits to ensure: visual merchandising and product presentation, customer journey and service, and use of CRM and digital tools.
Identify operational and commercial deviations, addressing root causes and implementing improvements.
Prepare and present performance analyses with practical recommendations.
Serve as the interface between stores and corporate departments, ensuring alignment and speed of execution.
Requirements
Bachelor’s degree completed.
Experience in fashion retail management (supervision, coordination).
Experience managing commercial and operational KPIs.
Experience leading and developing teams.
Strong communication, organization and prioritization skills.