Retail Coordinator – Company-Owned Stores

Role Overview

• Ensure the execution of the store operational model, maintaining service standards, processes and commercial guidelines.
• Monitor and act on key performance indicators: Revenue, Margin, Units per Transaction (UPT), Average Ticket, Conversion, Inventory Turnover and Stock Coverage, CRM, Productivity, Employee Turnover.
• Perform daily performance reviews, defining and tracking corrective action plans.
• Plan and execute the sales cycle (weekly and monthly) using PDCA: Scenario analysis, definition of levers, execution, and monitoring of results.
• Develop and lead store teams, ensuring: technical and behavioral training, performance management, engagement and a results-driven culture, and talent retention.
• Conduct frequent store visits to ensure: visual merchandising and product presentation, customer journey and service, and use of CRM and digital tools.
• Identify operational and commercial deviations, addressing root causes and implementing improvements.
• Prepare and present performance analyses with practical recommendations.
• Serve as the interface between stores and corporate departments, ensuring alignment and speed of execution.

Requirements

• Bachelor’s degree completed.
• Experience in fashion retail management (supervision, coordination).
• Experience managing commercial and operational KPIs.
• Experience leading and developing teams.
• Strong communication, organization and prioritization skills.
• Minimum of 3 years’ experience in the role.