Assist with building and maintaining long-lasting customer relationships
Communicating with clients to ensure that all of their needs are understood and addressed
Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
Delivering exceptional client service on a day-to-day basis
Act as the client’s representative to ensure that their needs are fulfilled
Develop and maintain key relationships across accounts
Strive to maintain and increase overall customer satisfaction based on their business needs
Meet established goals for sales with current and new customers
Act as liaison between the customer and internal teams

3-5 years’ experience in Customer Support and/or Account Management
Demonstrated history of increasing client satisfaction, adoption, and retention.
Comprehensive, deep understanding of the Account Management Journey
Proven competency with agile processes, defining stories that are ready for development
Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
Prior experience working with SaaS business platforms
Ability to present, communicate, and work effectively with other internal teams
Strong communication and interpersonal skills.
Strong team player

Account Manager

Key skills