Key skills
Remote Work
About this role
Role Overview
- Provides best practice guidance to optimize business processes
- Designs change strategy across people, process & technology
- Serves as lead consulting program leader
- Builds long-term relationships with customers
- Organizes and guides application and domain business consultants
- Identifies opportunities for additional engagements
Requirements
- Proven ability to influence cross-functional teams
- Strong mix of consulting and operations experience
- Experience in Contact Center/CCaaS Digital transformations
- Unique blend of business, subject matter expertise, and technical savvy
- Ability to lead clients through strategic advisory engagements
Benefits
- Competitive salary
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Remote work options