Act as the primary point of contact and trusted partner for all account-related matters.
Develop and maintain lasting business relationships with key stakeholders and decision-makers.
Ensure proactive account management, including client satisfaction and achievement of business objectives.
Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
Identify and develop growth opportunities within existing accounts, using a consultative approach.
Participate in the preparation of service offerings, proposals, and the follow-up of commercial activities (including CRM).

5 to 8 years of experience in account development, ideally in technology professional services.
Experience in account management with the ability to grow client relationships over time.
Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
Good understanding of custom software development and technology solution delivery.
Ability to manage multiple accounts in a dynamic environment with rigour and organization.
Excellent written and verbal communication skills.
Bilingualism required (French and English).*
Relevant university degree (business administration, technology, or equivalent).

Vacation bank of 3 weeks per year.
5 additional fixed days off during the winter holidays.
Flexible personal days to handle life’s ups and downs.
Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
Group insurance with broad coverage.
Telemedicine and Employee Assistance Program via Telus Health.
Paid training, certification and association expenses.
Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.

Account Manager

Key skills