Join House Rx as a Shared Services Project Manager, where you will play a pivotal role in enhancing access and affordability of specialty medications for patients.
Primary leader of customer facing calls, accountable for the completion of implementation steps
Implementation project management through customer calls, timely follow up, and use of project management tools
Responsible for coordination with sales and program manager team to bring visibility to implementation progress and blockers
Coordination with leadership to drive implementation process efficiencies for credentialing, IT workstream, and other implementation related activities
Support for initiatives and related project work
Ensure our clinic partners maintain adequate inventory & supplies to meet the needs of their patients
Work with clinic teams to streamline processes and workflows in coordination with clinical operations team
Manage any issues with patient prescription attainment, including tracking packages, troubleshooting carrier issues, and monitoring work queues as assigned.
Troubleshoot issues with claim processing, payment processing, equipment function (barcode scanners, label printers) and escalate to internal resources as appropriate
Triage support issues related to our PMS Platform for new and existing clinic partners
Act as a liaison between the patient, provider and our operational team to effectively and efficiently resolve issues.

You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career
You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance
You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone
You are someone who loves to dig in and can think outside the box
You are a creative problem solver interested in positively impacting each patient’s pharmacy experience
Self-motivated with sense of urgency for quality resolution
You are excited about working in a start-up environment and enjoy solving complex problems
You are someone who looks for proactive solutions and can identify more efficient workflows.

Shared Services Project Manager

Key skills