Monitoring and managing internal systems and hardware at customers.
Part of the European IT support team, working closely with colleagues in other EU markets.
Technical point of contact for the Client Services team.
Administration of the central device and MDM system, including adjustment of device profiles.
Oversight of hardware and maintenance of accurate asset lists.
Ensuring that IT systems meet AXS security standards.
Handling service desk tickets from Germany.

Experience in 2nd-level support.
Strong knowledge of Windows clients and initial experience with macOS.
Knowledge of Windows Server, Active Directory, Group Policy and virtualization (e.g., Hyper-V).
Familiarity with network topics such as IPv4/IPv6, VLANs and Wi‑Fi.
Experience with MikroTik, Ubiquiti or Cisco Meraki is a plus.
Management of iOS and Android devices via MDM.
Structured and solution-oriented working style.
Clear and patient communication, understandable for non-technical colleagues.
Flexibility and enjoyment in collaborating with diverse stakeholders.
Willingness to contribute ideas and think innovatively.

Flexibility in work location and hours: including mobile work, workation and part-time models.
Room for creativity and the opportunity to contribute your own ideas.
Dynamic environment that encourages new technologies and solution approaches.
Short decision-making paths and open, respectful communication.
Team events and regular feedback.
Sustainable benefits such as bike leasing and a subsidy for the Deutschlandticket to improve the ecological footprint.

IT System Administrator

Key skills