Primary Point of Contact: Serve as the main liaison for multiple states and/or local government programs. Maintain effective communication for contract administration, escalations, and growth opportunities.
Collaborative Solutions: Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.
Client Relationship Management: Build and maintain senior-level partnerships, serving as a trusted advisor to client stakeholders.
Performance Oversight: Partner with Operations and Technology teams to drive performance and oversee the end-to-end execution of contracted services.
Growth Strategies: Identify, develop, and close upsell and cross-sell opportunities to maximize account potential.
Contract Management: Manage contract renewals, pricing discussions, and change request processes.
Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
Strategic Insight: Stay informed on industry trends and competitor analysis to inform client strategies.

Experience: At least seven years of experience in account management, project management, Sales and/or Payment Solutions.
Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
Team Leadership: Experience collaborating with internal teams across implementations, product, technology, and operations.
Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
Financial Acumen: Experience in understanding and owning a P&L, associated reporting, as well as strategic planning.
Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
Travel: Willingness to travel up to 25%.

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Payments Account Manager

Key skills