Ensure the clearing of receivables and settlement of payment agreements in SAP.
Provide support for internal and external audits by organizing documentation, negotiation evidence and aging reports.
Contribute to continuous improvement of collections processes through performance analysis and identification of optimization opportunities.
Execute operational collections routines, including postings/clearing, reconciliations and support for portfolio control, ensuring compliance with SLAs.
Manage outbound and inbound collections workflows, including liaising with third-party collection agencies and direct customer contact.
Conduct debt negotiations, applying discount policies and term restructurings to maximize credit recovery.
Analyze delinquency indicators and variances (forecast vs actual), proposing corrective actions to improve performance.
Manage the interface with banks and credit bureaus, including sending remittances for protest filings and negative listings.
Handle service tickets related to area processes, ensuring adherence to policies and SLAs.

Bachelor's degree: Business Administration, Economics, Accounting or related fields.
Previous experience negotiating debts, managing collection agencies and interfacing with customers.
Experience supporting internal and external audits.
Previous experience consolidating payment promises and cash-inflow estimates, and operationalizing protest filings, negative listings and external workflows.
Knowledge of SAP.
Experience analyzing delinquency, aging and recovery indicators.
Ability to conduct structured negotiations focused on credit recovery.

Financial Analyst (Mid-level) – Collections

Key skills