Sales Operations Manager

Role Overview

• Own Commercial Reporting & Performance Visibility
• Take primary ownership of core commercial reporting across bookings, pipeline, conversion, productivity, attainment, and forecast accuracy
• Build and maintain executive-level dashboards and reporting frameworks
• Ensure a single source of truth across Sales performance metrics
• Drive consistent KPI definitions across Sales, Marketing, and Finance
• Surface trends, risk signals, and performance gaps proactively
• Own Forecast Governance & Revenue Modeling
• Own weekly forecast cadence and pipeline inspection processes
• Build and maintain revenue forecasting models and scenario analyses
• Conduct variance analysis and identify risk drivers early
• Improve forecast accuracy and reduce variability quarter over quarter
• Drive Territory Planning & Capacity Modeling
• Design and refine territory segmentation and account distribution models
• Partner with Sales leadership to optimize coverage and balance opportunity
• Build capacity and productivity models to inform quota setting and headcount planning
• Conduct white-space and market opportunity analysis
• Continuously evaluate territory performance and recommend adjustments
• Own Sales Tech & Systems Effectiveness
• Serve as primary owner of Salesforce effectiveness and data integrity
• Ensure adoption and optimization of core sales tech stack
• Identify workflow inefficiencies and implement scalable system improvements
• Maintain clear process documentation and lifecycle governance standards
• Partner with cross-functional stakeholders on system enhancements and automation
• Strengthen Sales Process & Operating Discipline
• Design and refine scalable sales processes across segments
• Maintain rules of engagement and territory governance frameworks
• Support launch readiness for new products and pricing
• Improve CRM hygiene and compliance standards

Requirements

• 6–10+ years of experience in Sales Operations, Revenue Operations, or GTM Operations
• Strong experience owning commercial reporting in SaaS environments
• Advanced financial modeling skills (forecast modeling, capacity planning, scenario analysis)
• Demonstrated experience designing or optimizing territory and coverage models
• Deep Salesforce expertise and hands-on system configuration familiarity
• Strong understanding of SaaS productivity metrics (ramp, attainment distribution, coverage ratios, conversion rates)
• High analytical rigor with ability to translate complex models into business decisions
• Experience influencing Sales leadership through structured data and insights
• Builder mindset with comfort operating in ambiguity
• Experience supporting multi-segment or global sales organizations (great to have)
• Exposure to compensation plan inputs or incentive modeling (great to have)
• Experience implementing or optimizing GTM tech stacks (great to have)
• Experience scaling operational rigor in high-growth environments (great to have)

Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!