Supports the development and delivery of relevant, accurate and actionable customer research to support a deep understanding of customer experience, needs and behaviours utilising appropriate tools and methodologies to ensure the delivery of cost effective and insightful research for the Consumer businesses.
Contributing to the pan-Group research and Centre of Excellence and develop and adopt best practices to provide best-in-class customer research capabilities.
Manage and maintain a suite of prioritised customer survey programmes, measurement and insight outputs across customers, consumers, products, channels, journeys and relationships.
Contribute to the CX and Research Centre of Excellence / ways of working for customer experience research/ customer research across the Group, developing and sharing best practice approaches and intelligence.
Develop an understanding of industry / external advances in research, customer experience, adopt best practices and develop capabilities to maintain a best-in-class capability.

Experience with both qualitative and quantitative research
Two years experience in either a market research agency or a client-side market research team
Experience doing consumer and/ or business research
Customer Insights – Understands and evaluates data regarding evolving customer experience, needs and interests, validating that their needs are being met.
Handling Key Relationships – Understands and effectively maintains relationships with individuals or groups that have a vested interest in the outcome.
Innovation and Strategic Vision – Actively keeps updated in advancements in customer research methodologies and technologies, using identified opportunities from others to unlock new possibilities in creating greater customer understanding and improvement action.
Values and Behaviours – Thinks We not Me. Is outstandingly collaborative with peers and colleagues across teams and this is demonstrated through actions as well as words.

Assistant Research Manager

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