Director, Global Operations

Role Overview

• Own end-to-end performance of MGT’s global delivery model, identifying gaps in quality, speed, and consistency, and driving measurable improvements across teams and partners.
• Design, standardize, and continuously improve global operating processes to ensure scalability, clarity of ownership, and efficient execution across all regions and functions.
• Lead coordination with global providers, enforcing SLAs, addressing performance gaps, and ensuring consistent, high-quality delivery across all partners.
• Serve as the primary operational partner to Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), proactively managing expectations, resolving escalations, and driving alignment.
• Develop and maintain dashboards, KPIs, and performance frameworks to provide clear visibility into global operations and inform decision-making at the executive level.
• Track hiring activity, resource costs, and savings, ensuring global initiatives deliver against financial expectations and ROI targets.
• Support and operationalize MGT’s global talent strategy, ensuring hiring, onboarding, and delivery models are aligned with business needs and scalable for growth.
• Lead initiatives to improve execution, address systemic issues, and evolve the operating model, including process reengineering and adoption of new tools and capabilities.
• Develop clear communications, training materials, and process documentation to support adoption and understanding of the global model across stakeholders.
• Support budgeting, forecasting, and financial controls, including billing validation and audit processes to ensure accuracy and discipline.

Requirements

• Bachelor’s degree in business, Finance, or related field; advanced degree preferred.
• Ten (10) or more years of experience in global operations, finance, consulting, or related leadership role within a professional services, consulting, or global delivery environment.
• Proven experience working with global delivery models (offshore, nearshore, or captive), including managing vendor and partner ecosystems.
• Strong track record of designing, implementing, and optimizing operational processes and delivery models at scale.
• Demonstrated ability to manage and hold vendors accountable, including SLA management, performance tracking, and issue resolution.
• Advanced analytical capability, with experience building dashboards, KPIs, and performance frameworks that drive measurable outcomes.
• High proficiency in Excel (data modeling, analysis) and PowerPoint, with ability to translate complex data into clear, executive-level insights.
• Experience operating in fast-paced, high-growth environments, with ability to manage multiple priorities and deliver results under ambiguity.
• Strong stakeholder leadership skills, with ability to influence and align across Finance, HR, Legal, IT, and Operations.
• Exceptional communication skills, including presenting to senior leadership and driving alignment across diverse teams.
• Bias toward action – ability to move from analysis to execution and deliver results quickly and effectively.
• Experience supporting or leading transformation initiatives, including driving change, improving execution, and scaling operations.
• Comfortable working across time zones and operating in a global, highly collaborative environment.
• Exposure to AI-enabled workflows, automation, or process reengineering is a strong plus.

Benefits

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts
• Full-health benefits with base employee coverage fully funded, comprising: Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits