Assist the Collections Manager with the review and analysis of delinquent loans and negative share accounts to provide charge-off recommendations.
Collect assigned delinquent loan and active charge-off accounts, including negative balance share accounts, via phone, letters, and skip tracing in accordance with credit union policies and procedures.
Prepare and recommend actions such as extensions, repossessions, legal suits, or foreclosures.
Provide timely support to members via all supported communication channels.
Identify and recommend opportunities to streamline or improve systems, processes, and the work environment.
Provide exceptional service to external and internal members in all interactions.
Prepare legal documents to obtain judgments and execute post-judgment collections, including filing probate forms and bankruptcy claims when applicable.
Document all conversations, activities, and collections actions accurately in the collections system of record.
Ensure adequate coverage for the department telephone line and offer mentorship to department peers.
Demonstrate accountable performance including attendance and punctuality, which are essential to operational success.

High school diploma or equivalent, required.
Minimum of five (5) years of previous collection experience, required.
Demonstrate a thorough understanding of loan and collection policies, procedures, and processes for both loans and deposit accounts.
Handle high-stress situations with members professionally, efficiently resolving complaints and account discrepancies.
Ability to operate effectively in a high-volume, fast-paced environment while maintaining accuracy and composure.
Ability to assist Collection Officers and team members, providing guidance and support, as needed.
Possess advanced knowledge of regulatory compliance, including bankruptcy, repossession, and probate proceedings.
Maintain extensive knowledge of legal processes to obtain judgments and execute post-judgment remedies.
Excellent oral and written communication skills, required.
Proficient in computer programs (e.g., Microsoft Office Suite).

Health insurance coverage: 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: Contribute 3% of your base salary to your 401k account regardless of your contribution, plus match 75% of contributions up to the first 3% of eligible compensation after your first day and up to 6% after three years of service. All employees are vested at 100% for the employer match.
Bonus program: Rewards employees for attaining annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program for employee nominations.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward student loans after six months of service.
Vacation and sick time: More than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Senior Collections Officer

Key skills