Shape and implement ServiceTitan’s Enterprise Sales Development strategy
Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement
Coach and develop future sales professionals through call coaching, skill development, and shadowing
Teach, share, and implement SDR strategy and processes
Monitor lead processes, metrics, and catalyze pipeline creation
Evaluate new technologies and programs to drive superior performance
Motivate, incentivize, and recognize team members to encourage top performance
Actively participate in the recruiting, interviewing, and onboarding of new Team Members
Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration
Report to Sr. Management on operational and financial KPIs

1+ years of sales management experience or applicable team lead/management experience
Direct experience as an SDR/BDR coupled with direct experience in a closing AE role for 12+ months
Outbound-specific cold-calling experience
Strong passion for and understanding of outbound pipeline generation processes
Expert communication and presentation skills
High emotional intelligence
Analytical mindset comfortable generating reports and identifying trends in data
Proficiency with Salesforce.com is a must
Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred

Manager, Strategic Development

Key skills