Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement
Coach and develop future sales professionals through call coaching, skill development, and shadowing
Serve as a mentor and be a steward of the ServiceTitan organization
Teach, share, and implement SDR strategy and processes, staying abreast of and coaching on best practices
Monitor lead processes, metrics, and catalyze pipeline creation
Help evaluate new technologies and programs to drive superior performance
Motivate, incentivize, and recognize team members to encourage top performance
Actively participate in the recruiting, interviewing, and onboarding of new Team Members
Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration
Report to Sr. Management on operational and financial KPIs

Direct experience as an SDR/BDR coupled with direct experience in a closing AE role for 12+ months
Strong preference for 1+ years of sales management experience or applicable team lead/management experience
Outbound-specific cold-calling experience (not just handling inbound leads) and a strong passion for and understanding of outbound pipeline generation processes
History of managing, or being a part of, a high-performing sales team with a track record of success in both an AE and leadership role
Expert communication and presentation skills
Strong interpersonal skills
High emotional intelligence
Analytical mindset comfortable generating reports and identifying trends in data
Proficiency with Salesforce.com is a must
Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred

Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Flexible time off
Leadership training for Titans at all levels
Comprehensive onboarding program
Bonuses and peer-nominated awards

Manager, Strategic Development

Key skills