Serve as the primary owner of assigned school accounts, responsible for both service quality and overall account health
Build strong relationships with school leaders and confidently lead both operational and strategic conversations
Set clear expectations, communicate proactively, and maintain trust through consistent follow-through
Own day-to-day service delivery and ensure transportation services run effectively
Monitor performance, investigate issues, and drive timely resolution

Bachelor's degree in business, marketing, or a related field preferred.
3+ years of experience in customer success, account management, operations, or service delivery role in a complex environment.
Experience working with schools and/or transportation operations is a plus.
Proficiency in both Microsoft and Google product suites.

Account Manager

Key skills