About this role

Serve as the primary owner of assigned school accounts, responsible for both service quality and overall account health
Build strong relationships with school leaders and confidently lead both operational and strategic conversations
Set clear expectations, communicate proactively, and maintain trust through consistent follow-through
Identify risks early and manage sensitive conversations with professionalism
Develop a deep understanding of each school’s transportation model, including routing structure, vendors, student needs, and service constraints
Advise schools on routing strategy, service design, and operational tradeoffs
Own day-to-day service delivery and ensure transportation services run effectively
Use operational data and service reports to monitor performance and identify trends
Understand and communicate key contract terms and pricing structures to schools

Bachelor's degree in business, marketing, or a related field preferred.
3+ years of experience in customer success, account management, operations, or service delivery role in a complex environment.
Experience working with schools and/or transportation operations is a plus.
Proficiency in both Microsoft and Google product suites.

Account Manager – West

Key skills