Key skills
CommunicationTime Management
About this role
Role Overview
- Manage and develop the Client Services team
- Provide excellent service to top-tier clients
- Oversee onboarding of new clients to premium services
- Maintain proactive client relationships
- Communicate company goals and objectives to the team
- Review client portfolios regularly
- Liaise with stakeholders for business improvements
- Conduct regular one-on-ones with team members
- Monitor team staffing levels
- Ensure appropriate cadence of client reports or meetings
Requirements
- Experienced leader in client relationship management
- Strong background in team development
- Proactive problem-solving skills
- Excellent communication skills
- Passion for delivering customer service
- Ability to manage and motivate a new team
- Strategic and analytical thinker
- Highly skilled at building professional relationships
- Excellent organizational, time management, and prioritization skills
- Ability to make decisions and delegate effectively
Benefits
- All-remote organization
- Trust, Integrity, Data and Experience in everything we do
- Induction training and plans for new joiners