Key skills
Communication
About this role
Role Overview
- Manage and develop the Client Services team
- Oversee onboarding of new clients to premium services
- Maintain proactive client relationships
- Identify trends, bottlenecks, and opportunities
- Communicate company goals and objectives
- Review client portfolios with the team
- Liaise with stakeholders on business improvements
- Conduct regular one-on-one meetings
- Provide induction training for new joiners
- Monitor team leave and absences
- Ensure appropriate client reporting cadence
Requirements
- Strong background in client relationship management
- Team development experience
- Strategic thinking skills
- Proactive problem-solving skills
- Excellent communication skills
- Ability to motivate and develop a team
- Excellent organisational skills
- Ability to make decisions and delegate effectively
- Strategic and analytical thinker
- Excellent verbal and written communication skills
- Highly skilled at building professional relationships
Benefits
- All-remote organisation
- Trust and integrity as core values
- Professional development opportunities