Serve as a point of contact for ServiceNow demand intake
Assist in managing and tracking incoming requests for ServiceNow projects and enhancements
Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated
Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items
Manage project tasks and resources, ensuring timely completion of deliverables
Track project milestones, risks, issues, and dependencies, escalating concerns as necessary
Maintain project documentation
Use ServiceNow and other tools to track and manage project progress
Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives
Foster open and transparent communication to address questions, provide updates, and resolve challenges
Partner with leadership to ensure demand intake prioritization aligns with organizational strategy
Ensure compliance with organizational policies, standards, and best practices

Typically requires a University Degree in Business Administration, Project Management or related field and a minimum 8 years’ project management or demand management experience, preferably within IT or similar field
Advanced Degree in a related field and minimum 5 years’ experience with 3 years ServiceNow experience
Direct experience managing ServiceNow implementations, enhancements, or upgrades
Familiarity with ServiceNow modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
Understanding SAFe methodology and project lifecycle processes
Experience working with technical teams (developers, architects, platform owners) and business stakeholders

ServiceNow Demand Intake, Project Manager

Key skills