Provide account support for complex Service Center clients
Maintain and strengthen client relationships
Support program procedures and processes that impact customer satisfaction ensuring consistency in process within the account
Coordinates new client implementation, addition of expanded lines of business, client and organizational level dissemination changes and special service requests
Responds to and resolves program management and client issues including coordination of process changes with internal and outside provider resources
Communicates with leadership team and internal/external resources to resolve service issues ensuring client satisfaction and retention
Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues
Participates in client meetings, conference calls and presentations representing the National Service Center
Performs other duties as assigned

Bachelor's degree from an accredited college or university preferred
Four (4) years of related experience or equivalent combination of education and experience required to include two (2) years call center or customer service experience and one (1) year experience as Service Center Account Coordinator
Strong customer service skills
Excellent problem resolution and project management skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to handle multiple conflicting priorities
Ability to meet or exceed Performance Competencies

Assistant National Account Manager

Key skills