VP, Account Management

Role Overview

• Lead and scale the Account Management organization to achieve net revenue retention, client satisfaction, and organic growth goals.
• Own the enterprise Account Management strategy, including segmentation, coverage models, engagement standards, and success metrics.
• Partner as a peer with Sales leadership to support upsell and cross-sell efforts within existing accounts, ensuring clear handoffs, shared account planning, and coordinated client engagement while maintaining clear role ownership.
• Establish and enforce a consistent account planning and governance cadence, including executive business reviews, quarterly business reviews, and renewal readiness.
• Oversee executive-level client relationships and serve as an escalation point for complex or high-impact client issues.
• Drive value realization by ensuring clients fully adopt and realize measurable outcomes from CAQH solutions.
• Collaborate cross-functionally with Product, Product Innovation, Operations, Marketing, and Data teams to align client feedback with roadmap priorities and service delivery.
• Develop and monitor performance metrics for the Account Management organization, including retention, adoption, expansion influence, and client health indicators, without direct ownership of new logo revenue.
• Build, mentor, and retain high-performing Account Management leaders, fostering a culture of accountability, collaboration, and continuous improvement.
• Inform compensation and incentive structures for Account Management in alignment with company revenue and growth objectives.
• Directly manage Strategic Account Management team, accountable for CAQH’s portfolio of strategic, national, or regional accounts.
• Set expectations, performance standards, and operating cadence for Directors and their teams, ensuring consistency in account planning, engagement, and value realization.
• Serve as the senior escalation point for complex client issues, renewals, and executive-level engagements.
• Drive leadership development, performance management, and succession planning across the Account Management organization.

Requirements

• Minimum 12 years of progressive experience in account management, customer success, or related client-facing leadership roles.
• Demonstrated experience designing and implementing scalable client-segmented models – differentiating high-touch and low-touch accounts – to ensure efficient coverage, consistent engagement, and optimal use of Account Management resources.
• Prior experience within payer-facing organizations and/or managing healthcare data management (PDM, provider front door, COB, credentialing & compliance, etc.) solutions strongly preferred.
• Bachelor’s degree ideally in business, healthcare administration, or a related field.
• Advanced degree preferred but not required.

Benefits

• medical, dental, and vision coverage
• a 401(k) with company contributions and matching
• paid parental leave
• tuition assistance
• generous paid time off