Configure and implement SmartCore Processing functionality.
Document client and internal discussions and decisions.
Provide consultation to the client during the conversion and implementation process.
Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.
Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
Communicate progress and any potential problems to management for awareness and/or resolution.
Test new features and functionality of the SmartCore product suite.
Engage with clients and evaluate readiness for conversion and go-live.
Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
Analyze and conduct root/cause analysis on incidents during the implementation process.
Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
Must be willing and able to travel as required to support client implementations, on-site engagements, and key project milestones.
Perform all other related duties as required or assigned.
Requirements
Experience implementing and supporting core banking systems, including full lifecycle core conversions (data mapping, migration, validation, cutover, and post-go-live support). Strong understanding of core system functionality, workflows, and integration points.
Deep knowledge of back-office processing procedures, including transaction processing, reconciliation, and exception handling. Strong understanding of deposit and lending products, including account lifecycle, interest calculations, payment processing, and delinquency management.
Hands-on experience with ACH and check processing, including file formats, settlement processes, returns, and exception handling. Proficient in file-based processing, including batch workflows, data validation, and troubleshooting inbound/outbound files associated with core systems.
Ability to analyze and reconcile data across systems, interpret file layouts, and support integrations. Strong client-facing skills with experience gathering requirements, supporting implementations, and ensuring successful delivery in a fast-paced FinTech environment.
Experience leveraging AI tools and technologies to drive efficiencies, enhance processes, and develop innovative solutions as part of implementation and delivery efforts.
Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.)
Working knowledge of project management tools such as Smartsheet
Strong verbal and written communication skills
Effective public presentation skills
Diligent Time Management and analytical skills
Process and detail oriented
Benefits
Annual Cash Bonus and Equity Options commensurate with the role level and experience