Core Implementation Consultant

Role Overview

• Configure and implement SmartCore Processing functionality.
• Document client and internal discussions and decisions.
• Provide consultation to the client during the conversion and implementation process.
• Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.
• Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
• Communicate progress and any potential problems to management for awareness and/or resolution.
• Test new features and functionality of the SmartCore product suite.
• Engage with clients and evaluate readiness for conversion and go-live.
• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
• Analyze and conduct root/cause analysis on incidents during the implementation process.
• Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
• Must be willing and able to travel as required to support client implementations, on-site engagements, and key project milestones.
• Perform all other related duties as required or assigned.

Requirements

• Experience implementing and supporting core banking systems, including full lifecycle core conversions (data mapping, migration, validation, cutover, and post-go-live support). Strong understanding of core system functionality, workflows, and integration points.
• Deep knowledge of back-office processing procedures, including transaction processing, reconciliation, and exception handling. Strong understanding of deposit and lending products, including account lifecycle, interest calculations, payment processing, and delinquency management.
• Hands-on experience with ACH and check processing, including file formats, settlement processes, returns, and exception handling. Proficient in file-based processing, including batch workflows, data validation, and troubleshooting inbound/outbound files associated with core systems.
• Ability to analyze and reconcile data across systems, interpret file layouts, and support integrations. Strong client-facing skills with experience gathering requirements, supporting implementations, and ensuring successful delivery in a fast-paced FinTech environment.
• Experience leveraging AI tools and technologies to drive efficiencies, enhance processes, and develop innovative solutions as part of implementation and delivery efforts.
• Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.)
• Working knowledge of project management tools such as Smartsheet
• Strong verbal and written communication skills
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Process and detail oriented

Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• 401(k) plan
• Insurance
• Health, Dental and Vision
• Flexible Paid Time Off