Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
Action daily administrative tasks including responding to emails and telephone calls in a timely manner
Assess claims based on contractual, medical, and vocational barriers
Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners
Write letters to communicate pertinent benefit-related information based on analytical reasoning
Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members

Fully bilingual (French/English)
College or university degree in a healthcare program or equivalent work experience
Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
Knowledge of disability management and/or group benefits is an asset
Background in a health-related field is advantageous
Comfortable and skilled in handling both incoming and outgoing calls
Excellent organizational and prioritization skills

Bilingual Disability Case Analyst, Case Manager

Key skills