Perform quality reviews of system configurations and documentation
Communicate audit findings, trends, and recommendations
Identify recurring issues and improvement opportunities through data analysis
Stay informed of updates to policies, procedures, systems, and regulatory requirements
Initiate and support process improvements
Participate in calibration sessions for consistency and accuracy
Provide post-training support to new Quality Analysts
Support rework investigations to reduce errors
Support SOX, SOC, Key Risk Reviews, and audits as required

Fully bilingual (French/English)
Strong proficiency with Group Benefits applications, processes, and operational workflows
Working knowledge of Group Benefits systems (V3, ManuConnect, Clients II, ESC, CPM)
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Previous experience in Plan Design or Plan Installation (an asset)
Strong analytical, technical, organizational, and problem-solving skills
High level of accuracy, attention to detail, and sound judgment
Ability to prioritize workload and act with urgency
Self-motivated and able to work with minimal supervision
Strong communication and negotiation skills
Adaptability to change and eagerness to learn
Proven time management and organizational skills
Ability to understand, assess, and mitigate operational and compliance risk

Bilingual Plan Design Quality Analyst

Key skills