Lead professional services projects with some of the largest companies in the world, as the design face (Solution Manager) with the objective of providing continuity across the platform functions & the various solution architects
Accountable for the overall design of customers implementations, advocating for industry & technology best practices
Partner with the Coupa Engagement Manager project managers to bring design leadership and accountability in how we show up for customer success
Foster and develop relationships with customers key stakeholders
Drive the key decision making & materials to support project progress and artifacts
Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
Broaden and Deepen your Coupa, as well as source-to-pay, knowledge throughout the source-to-pay lifecycle to be a clear and concise communicator
Collaborate with documentation and product management teams to share expertise in further developing content & product
Engage customers in enlightened business need discussions versus feature/function basics.
Follow & advocate the Coupa implementation methodology to ensure customers adhere to good practices
Work in both individual and team environments, on and off customers site.

Experience of managing a professional services team or consulting projects
7+ years’ experience in a consultative project orientated work environment, either internally via or with a consulting firm
Must be able to work in a fast paced and passionate environment
Must have a strong team success mentality as well as customer success focus
Strong experience in Coupa products and source-to-pay
Experience with Project Management or understanding good project principles which support software implementations and customer transformations
Strong skills in tackling challenging or complex problems within a business. The ability to simplify the problem, bring decision frameworks, and corral a team to recommending solutions
Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live
Previous senior consulting experience with competing applications is a solid predictor of success e.g: Ariba, Ivalua, Jaggaer, GEP
Strong written and verbal communication skills
Experience configuring and delivering software demonstrations are required
Experience in building a workshop plan which fits the scope at hand, developing materials, and facilitating workshops to achieve desired outcomes.

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Senior Solution Manager

Key skills