Expedite and coordinate the Customer Service claims application and temporary housing placement process.
Ensure correct case and housing assignment.
Act as a primary liaison for customers, carriers, and internal partners.
Qualify housing needs by gathering information related to household composition, lifestyle considerations, accessibility needs, pets, and required amenities.
Conduct housing research using approved platforms, vendor networks, and internal tools.
Coordinate lease documentation, housing approvals, extensions, and related changes.
Communicate clearly and professionally with customers, carriers, and vendors.
Maintain high-touch service throughout the customer’s claim and housing lifecycle.
Develop and maintain effective working relationships with carriers, vendors, and internal partners.
Participate in and support a quality service culture within the Customer Service Team.

High school diploma or GED required.
Two (2) years experience in inside sales, customer service, or account management.
Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.
Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion.
Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms.
Advanced internet research capabilities to locate viable rental properties in limited markets.
Detail-oriented and organized with strong documentation habits.
Ability to multitask in a fast-paced environment with shifting priorities.
Negotiation and relationship management skills with vendors, property managers, and landlords.
Solutions-oriented mindset with a focus on timely, proactive service delivery.
Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus.
Bi-lingual English/Spanish a plus.

National Account Manager – Housing

Key skills