About this role
Role Overview
- Provide personalized support to new hires and clients throughout the onboarding process.
- Configure, modify, and optimize onboarding workflows in Process Street and other relevant tools.
- Ensure compliance with federal, state, and local requirements (e.g., I-9, E-Verify, and background checks).
- Create clear and effective employee communications related to onboarding and orientation.
- Enter and maintain accurate employee data across HRIS, ATS, payroll, and benefits platforms.
- Coordinate onboarding efforts across internal HR, Payroll Engineers, and Benefits Specialists to ensure a seamless experience.
- Liaise with vendors and clients during onboarding setup and implementation phases as needed.
- Distribute onboarding materials such as manuals, credentials, and policy documentation per client specifications.
- Respond to or escalate new hire inquiries related to payroll, benefits, or onboarding logistics.
- Develop and maintain SOPs and process documentation for onboarding workflows.
- Audit and update client-specific onboarding documentation to ensure accuracy and compliance.
- Troubleshoot system-related onboarding issues and support users in resolving platform concerns.
- Identify process gaps and recommend improvements to increase onboarding efficiency and consistency.
- Track onboarding progress, ensuring all steps are completed accurately and on time.
- Maintain detailed, organized records aligned with compliance and client-specific standards.
- Perform other related duties as assigned to support client satisfaction and team goals.
Requirements
- 3+ years in HR onboarding, HR operations, or shared service roles supporting U.S.-based employees.
- Experience in onboarding across remote or multi-state teams.
- Background in HR consulting, outsourcing, PEO, or working with U.S. clients in a global support role.
- Bachelor’s degree in Human Resources, Psychology, Business, or a related field preferred (but not required).
Benefits
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to move up to 15 pounds at times.
- Must be able to participate in video conferences/meetings.