OTC Analyst – Digital Collections

Role Overview

• Oversee and manage a Digital Collections portfolio of approx. $100M includes actively resolving discrepancies & translating to cash
• Performing follow-ups on accounts with significant aging or past due amounts
• Supporting customers ad-hoc requests (statement of accounts, invoice copies, backup documentation, accounts reconciliations, etc.)
• Investigate and resolve customer disputes/issues by working with Client Services, Sales Teams, and other departments as needed
• Ability to work closely with the Billing Analyst on invoices that need to be re-billed
• Meeting individual cash collection targets (Aging, DSO, % of Overdue, etc.)
• Providing immediate escalation of any concerns such as changes in the customers payment trends
• Assists in A/R related special projects including unapplied cash reconciliations, trends, discrepant reports, and accounts at risk
• Supporting the Cash Application team in the account reconciliation process (addressing cash application issues and following-up with customers on missing documentation & remittances)
• Review Credit Applications from Clients applying for credit
• Perform credit line evaluation, monitor payment patterns, and order review
• Set up credit files and send applications to outside payment vetting service
• Assist the collection team on collection issues such as providing contact info
• Prepare digital refund requests
• Work with management to provide accurate cash forecast models
• Reconcile accounts on a timely basis by quickly and consistently following up on unidentified cash receipts and credits
• Support OTC Projects like sending a Discrepant Report to Sales, updating Check Expected Report, and Reconciling Aged Transactions

Requirements

• 3+ years of relevant working experience in a similar role
• General knowledge of accounting principles
• Detail-orientation with a penchant for data accuracy
• Knowledge of Microsoft Excel & Word
• Analytical and problem-solving skills
• Self-motivator and innovative
• Excellent communication and presentation skills with ability to create and deliver findings, presentations, and reports to senior management
• Exemplary relationship builder who is consultative in nature and able to quickly form partnerships with colleagues and customers
• Ability to operate in a fast-paced environment and meet critical deadlines
• Experience in the online entertainment industry preferred
• Experience in Oracle preferred.

Tech Stack

• Oracle

Benefits

• Attractive compensation and comprehensive benefits packages.
• Generous paid time off.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.