About this role

Serve as a strategic partner for key business customers, ensuring successful cloud platform usage.
Conduct technical consultation sessions and workshops, enabling self-sufficiency in cloud management.
Manage and maintain key accounts, driving engagement, retention, and expansion of DigitalOcean workloads.
Act as the voice of the customer, advocating for their needs in product development and support processes.
Collaborate with internal teams to align customer needs with strategic goals.

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Senior Technical Account Manager

Key skills