Account Manager

Role Overview

• Serve as the main point of contact for a portfolio of customers.
• Lead onboarding activities and guide customers through service adoption.
• Build strong, trust-based relationships and provide proactive communication.
• Collaborate with Sales and TAMs on account strategy, renewals, and contract activities.
• Maintain accurate customer records, notes, and opportunities in CRM tools.
• Help manage legacy and current contract structures.
• Coordinate with internal teams to resolve customer issues quickly and effectively.
• Manage escalations and ensure timely follow-up.
• Use foundational cloud knowledge (AWS, Azure, GCP) in daily customer conversations.
• Share updates, new cloud features, and opportunities to optimize services.
• Support internal initiatives to enhance tools, systems, and customer processes.

Requirements

• Experience in Customer Success, Account Management, or Service Delivery.
• Strong communication, relationship-building, and organizational skills.
• Ability to work independently and manage multiple priorities.
• Experience with cloud technologies (preferred).
• Problem-solving mindset and ability to collaborate across different teams.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform

Benefits

• Global work environment & collaborative culture
• Opportunity to influence customer strategies and cloud transformations
• Growth opportunities within a global technology leader