ACH Operations Business Analyst

Role Overview

• Serve as the business analyst and primary coordinator for ACH‑related components of enterprise projects impacting ACH Operations
• Includes leading ACH scope definition, identifying business requirements, and testing strategy development for system and process changes
• Produce and maintain benchmark reports, KPI, and KRI reporting related to ACH performance and risk
• Enhance and maintain reporting to monitor ACH origination activity, performance metrics, and project impacts
• Perform impact analysis and regression testing for system updates affecting ACH origination, receipt, settlement, and reporting
• Serve as primary subject matter expert in PEP+
• Work with IT resources to develop Bot and API integrations with PEP+
• Partner with the ACH Manager and Team Leads to drive process improvement, operational readiness, and post‑implementation stabilization
• Document and manage ACH issues, defects, and risks identified during testing and implementation, working with vendors and internal technology teams to resolution
• Support ACH‑specific audit and risk assessment requests and responses, risk monitoring efforts, control validations/testing
• Ensure ACH procedures, controls, and documentation are updated and aligned with system changes and regulatory requirements
• Develop ACH‑specific training materials, communications, and operational guidance resulting from project implementations
• Support payment initiatives for Wires and Instant Payments
• Serve as SME for Nacha Rules and any Regulatory compliance changes related to ACH

Requirements

• Bachelors degree or higher preferred
• Minimum of 5 years of progressively responsible experience in Payment Operations or related systems analysis roles
• AAP or APRP Preferred
• Advanced knowledge of ACH Operations and Payment Processing
• Strong business analysis, requirements definition, and testing expertise
• Proven experience supporting complex system changes and enterprise initiatives
• Excellent written and verbal communication skills
• Strong proficiency in MS Word, Excel, PowerPoint, and Outlook
• Experience with Power Query, Power BI, and Power Automate
• Experience with PEP+ and CNS
• Strong understanding of Nacha Rules and ISO 20022

Benefits

• Equal Opportunity Employer, including disabled/veterans.