Oversee collection of past due invoices primarily through phone calls and emails
Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
Research credits for pricing discrepancies and disputes
Resolve queue and general inbox customer inquiries
Build and maintain loyal relationships with customers
Monitor customer delinquency and report material payment delays to the immediate manager
Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

Exceptional fluency in English (both verbal and written)
Bachelor's degree in Finance/Accounting
3 years of collection experience in a shared service environment supporting North American customers
Proven track record of successfully managing collections and reducing AR aging balances
Advanced negotiation skills
Advanced Excel Skills
Netsuite and third party collection software (Get Paid High Radius) a plus

Collections Analyst

Key skills