OEM Account Manager, Service

Role Overview

• Manage business relationship and program service delivery tied to the agreed upon statement of work
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
• Collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
• Facilitate presentment, communication, and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
• Helps in the negotiation of project resources, deliverables and cost
• Identifies new OEM business opportunities and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth
• In partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.
• Interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
• Works with internal teams to develop, implement and maintain processes and program service levels
• Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams
• Manage contract renewals for assigned programs
• Assists with OEM Guidebooks for Field Sales
• Partner with product & technology teams for new feature development and prioritization and defect fixes
• Manage new SOW and CR development, internal approvals, and execution
• Ensure CDK compliance with client technical requirements
• Collaborate with product owners and functional teams for installation and ongoing support as new features released
• Serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
• Provides program dashboards that provide quick, clear visibility of program status and performance

Requirements

• 5+ years external automotive client relationship management
• Experience working with Auto Manufacturer dealer retail programs
• 5-10 years software project, program, and/or engagement management
• Expert in automotive retail solutions and workflows
• Hands on ability to navigate complex business environments to resolve customer requests and requirements
• Strong communication, presentation, and organization skills
• Excellent analytical skills including the ability to model scenarios and manage to financial
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions, risks and opportunities
• Travel for in-person client meetings, team meetings and other ad-hoc requests
• Knowledgeable on CDK applications (Preferred)
• PMP or other industry certification a plus
• Bachelor’s or equivalent experience.

Tech Stack

• PMP

Benefits

• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement