Associate Director – Docketing, Paralegal

Role Overview

• Work with clients to determine docketing and/or paralegal work requirements
• Document client-specific docketing and/or paralegal operating guidelines
• Supervise and manage onboarding activities of new clients and/or new portfolio
• Coordinate between client and internal teams to ensure successful onboarding
• Develop and maintain internal standard operating procedures and guidelines
• Support and train internal docketing and paralegal team members
• Oversee internal docketing and paralegal teams to help ensure compliance of established procedures and guidelines
• Must be available as a first level support for clients and coordinate with appropriate internal teams (e.g., Product, Support, Client Servicing, etc.) for responses and/or resolution
• Maintain a high level of product expertise to develop an internal training process to ensure that the team members employees new product features relevant to the team
• Responsible for the overall quality of deliverables and communication between the team and clients
• Assist in the setting performance expectations and metrics for the internal teams.
• Manage day-to-day work, quality audits, error reporting & performance data.
• Ensure consistent application of identified Anaqua Quality Assurance in the review of communications, response and formality filings
• Perform other tasks as requested/needed

Requirements

• 15+ years of experience in patent and trademark docketing and paralegal
• At least 8 years of experience in managing/supervising a team for 50+ IP Professionals, across levels
• Prior experience of working on ANAQUA and PATTSY platforms is mandatory
• Detail oriented, with advanced aptitude in interpersonal communication, research, and resource utilization