About this role

Supervising day-to-day activities within Collections to support the team in meeting production goals
Directing and setting team priorities to achieve goals in compliance with federal rules and regulations, payer requirements, and company policies and procedures
Assisting in the development of training strategies and coaching and mentoring team members based on scorecard performance and customer service expectations
Proactively identifying, addressing, and resolving issues that may impact customer satisfaction, cash flow, employee retention, and cost

Bachelor’s Degree or higher from an accredited institution and two (2) or more years of supervisory experience in Medicare appeals and audit processes.
High School Diploma / GED and three (3) or more years of supervisory experience in Medicare appeals and audit processes.
Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
Ability to work effectively both independently and in a team environment
Proven ability to work effectively with employees and external business contacts while conveying a positive, service-oriented attitude

DME Medicare Collections Supervisor

Key skills