Track and reconcile SME contracts and statements of work (SOWs)
Ensure milestones, deliverables, COI documentation, and payment terms are complete and accurate
Proactively identify and escalate missing documentation or exceptions
Execute AI-supported workflows (e.g., drafting, copyediting, test item generation) using established SOPs and templates
Maintain human-in-the-loop quality standards, including checks for accuracy, bias, and compliance
Partner with stakeholders and editorial teams to ensure content aligns with brand voice, instructional intent, and quality standards
Own SME deliverable intake, ensuring completeness of required materials
Manage version control and regulatory documentation to ensure audit readiness across brands and formats
Serve as the point of contact for copyright and permissions for SME-provided materials
Execute course mapping and tagging workflows across platforms and brands
Maintain and update the SME talent database
Support onboarding processes and access provisioning

2+ years of experience in content operations, publishing coordination, or project/program support (or equivalent combination of education and experience)
Strong organizational skills with a high level of attention to detail and documentation accuracy
Proven ability to manage multiple priorities in a structured, process-driven environment
Experience working with project management tools (e.g., Monday.com), shared documentation platforms, and spreadsheets
Comfort navigating multiple systems and collaborating across cross-functional teams
Familiarity with LMS or content management systems
Experience working in accredited continuing education environments (e.g., CME, CNE, CPE) (preferred)
Familiarity with accreditation standards such as ACCME, ANCC, or ACPE (preferred)
Exposure to digital learning production workflows and/or AI-assisted content development with human review (preferred)

Content Operations Coordinator

Key skills