Key skills
AnsibleLinuxOpenShiftPythonTypeScriptBashGitProduct ManagementCommunication
About this role
Role Overview
- Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure
- Assist in the design, development, and maintenance of Standard Operating Environments (SOEs)
- Perform technical reviews, system health checks, and share knowledge to proactively identify and prevent issues
- Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals
- Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues
- Provide advice and guidance to customers about their current and future Red Hat products
- Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process
- Perform duties physically on-site at the customer's facility located in Tampa, FL acting as a seamlessly integrated extension of their IT operations team
Requirements
- US Citizenship Required
- Security Clearance: TS/SCI
- Expert-level knowledge of Red Hat Enterprise Linux (RHEL) and Red Hat Satellite
- Deep understanding of configuration management, system provisioning, network configuration, and Linux security/compliance baselines (e.g., STIGs)
- Proficiency in Bash or Python scripting, and familiarity with source code management tools like Git
- Prior experience in a support, system administration, engineering, or quality assurance organization, particularly within the public sector or enterprise environments
- Outstanding verbal and written communication skills
- Ability to manage multiple issues and projects with an eye for detail and shifting priorities in a high-stakes environment
- Willingness to provide after-hours coverage (on-call duty) as mission requirements dictate
- Bachelor's degree in a technology-related discipline (computer science, IT, or engineering) (preferred)
- Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) certification (preferred)
- Working knowledge of IT automation using Red Hat Ansible Automation Platform (preferred)
- Familiarity with containerization concepts and Red Hat OpenShift (preferred)
Tech Stack
- Ansible
- Linux
- OpenShift
- Python
- TypeScript
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account
- healthcare and dependent care
- Health Savings Account
- high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!