About this role

Respond to customer inquiries and requests, following established procedures
Document customer interactions and track issue resolution progress in designated systems
Escalate complex technical issues to senior team members for guidance and resolution
Participate in internal training programs to develop product knowledge and technical skills
Perform customer onboarding and account maintenance tasks with the assistance of senior team members
Proactively identify and document known solutions for common technical challenges
Contribute to the creation and maintenance of knowledge base articles and support documentation

Passion and curiosity for open source technology
Strong technical skills in computer science, IT, AI, or related fields
Experience with technical troubleshooting, documentation, analytical, and problem-solving skills
Understand fundamental concepts of network communication and configuration
Effective communication (written and verbal), active listening and presentation skills
Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
Full professional proficiency in written and spoken English and Italian

Junior Technical Account Manager

Key skills